Licensee

KeysFP is a Corporate Authorised Representative.

Keys FP Pty Ltd (Authorised Representative No 250140) is a Corporate Authorised Representative of Hunter Green Pty Ltd. Hunter Green Pty Ltd holds an Australian Financial Services Licensee, Licensee number 225962.

Who Is Hunter Green Pty Ltd ?

Hunter Green Pty Ltd is privately owned and are not part of any company which issues financial products.

Hunter Green Pty Ltd is licensed to provide financial product advice on, and arrange, Managed Discretionary Account services not operated by Hunter Green, to retail and wholesale clients. Hunter Green Pty Ltd is licensed to provide personal class of financial product advice in relation to general insurance. Class of Product advice is advice regarding the type of financial product that does not include a specific product recommendation – for example your adviser can discuss the need for household insurance and the various types available, without recommending a particular insurer or specific policy.

Hunter Green is licensed to underwrite an issue in securities or interests in managed investment schemes. If you do not wish to receive our advice, we may deal on your behalf by carrying out your instructions. If you do not obtain advice, you face the risk that the Financial Product/s you select will not fully take into account your objectives, financial situation or needs.

Your Authorised Representative may specialise in particular areas and therefore the advice they provide may be restricted. Details of which financial products your Authorised Representative may provide advice on are contained in the following section.

Privacy Policy

You may tell us how you would like to give us instructions. For example by telephone, fax or other means such as e-mail. You need to provide us with a list of your personal objectives, details of your current financial situation and any relevant information, so that we can offer you the most appropriate advice possible. You have the right not to tell us, if you do not wish to. However, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation.

We are also legally required to verify your identity, so we will ask to see your passport, driver’s licence or other identity documents. You should read the warnings contained in the Statement of Advice carefully before making any decision relating to Financial products.

We will retain copies of your identity documents and we will maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records recommendations made to you, including the initial Statement of Advice, and any subsequent Statements of

Additional Advice and Records of Advice provided to clients receiving our ongoing service. Copies of these can be requested either verbally or in writing. We are committed to ensuring the privacy and security of your personal information. A copy of our privacy policy is available on our website or by contacting us. If you wish to examine your file please ask us. We will
make arrangements for you to do so.

Professional indemnity insurance

Hunter Green holds Professional Indemnity Insurance which includes cover for the work done for Hunter Green by its representatives and employees even though they may have ceased employment with Hunter Green. Hunter Green believes its PI insurance complies with the requirements of the section 912B of the Corporations Act and the relevant Regulations. If you have any further questions about the financial services Hunter Green Pty Ltd provides, please contact Greg Hunter on 0408 987 620. Retain this document for your reference and any future dealings with Hunter Green.

What should you do if you have a complaint?

If you have any complaints about the services provided to you, you should take the following steps:

  1. Contact your Authorised Representative and explain the nature of your complaint.
  2. If your complaint is not satisfactorily resolved within 20 days, please contact Greg Hunter on 0408 987
    620 or put your complaint in writing and send it to him at Hunter Green Pty Ltd’s address, noted at the
    beginning of this FSG. We will try and resolve your complaint quickly and fairly.
  3. Hunter Green Pty Ltd is a member of the Financial Ombudsman Service (FOS). If the complaint can’t be
    resolved to your satisfaction you have the right to refer the matter to FOS. They can be contacted on
    1300 78 08 08 or info@fos.org.au or www.fos.org.au

Stage 1 of the FOS process is where FOS facilitates discussions and negotiations between the parties. All relevant documents are exchanged and the issues in dispute are identified.

Stage 2 is conciliation and the parties come face to face with a conciliator from the FOS national panel. The role of the conciliator is to assist the parties to explore options for settlement of the dispute and to help parties to agree on their own outcome.

Stage 3 is where the independent adjudicator is requested to make a decision “on the papers” taking into account the relevant law, fairness and reasonableness. If you accept the adjudicator’s decision it is binding on the member.

The Australian Securities and Investments Commission (ASIC) also has a freecall Infoline

Who is my financial planner ?

Philip Mason-Cox
Authorised Representative
Director of KeysFP Pty Ltd

Click Here to Contact Your Financial Planner

Click Here to Download our Financial Services Guide